STATEMENT ON THE RD FOR THE STATE OF ALERT RELATED TO COVID-19 (14/03/2020)
Protecting your health in light of the coronavirus outbreak in Spain

Your Personal
Physio at Home

Find us Online all over Spain to help you from home

Find us online all over Spain from 10am to 2pm to help you from home

Flexibility

Flexibility

Online service
Monday to Friday.
10:00 to 14:00

Comfort

Comfort

At home, without waiting or traveling.
We carry portable massage table.
Online or telephone booking

Trust

Trust

Own team of trusted, expert
and insured physiotherapists.
Treatments tailored to you

Our services

Depending on your lifestyle, the type of work you do, your daily habits or the
type of rehabilitation, you will need one physiotherapy treatment or another.

Neck pain/Low back pain

Pain treatment

For patients suffering from mechanical neck and low back pains.

Trauma injury rehab

Injury rehabilitation

Post-surgery rehabilitation, post fracture rehab, ligaments sprains, knee and shoulder pains, joint replacement.

Sports injuries

Massage and sports rehabilitation

Assist in pain relief, aid muscle recovery, functional performance, muscle and joint flexibility, and healing of injuries.

Relaxing

Therapeutic relaxing massage

Designed to reduce and eliminate stress.

Age-related pains

Motor maintenance

For degenerative and age-related pains that limits a person's activities of daily living.

Neuro and Stroke rehabilitation

Neurological rehabilitation

For patients who have chronic neuro disease or suffered partial or complete paralysis after a stroke.

COPD and Respiratory care

Improves respiratory function

For people who have chronic or ongoing lung disease.

Clinical Pilates

Individual or in pairs

Applying carefully selected Pilates exercises to patients with specific injuries. This ensures optimal gains whilst minimizing the likelihood of injury aggravation.

UrbanFisio

Meet our team of
registered physiotherapists.

In good hands

Frequently asked questions (FAQ)

Do you have any questions? Here you will find answers to the most frequently asked questions.

How can I request an invoice for the service provided?

72 hours from booking, you can request and download the invoice for the service provided through your private area in “My bookings – Booking history“. In this invoice we will indicate the date and time of the service, the physiotherapist who attended you and his member number, and the corresponding amount.

Safety and Trust

More than 15,000 people have already trusted our home service and enjoy personalized physiotherapy treatments without having to wait or travel, being able to reconcile their health and personal care with their work, social and family commitments. In just 1 minute you can make your reservation online with any of our Physiotherapists and enjoy at home, on the same day and in less than two hours from the reservation, a Physiotherapy service as you had never imagined and with the highest health guarantees.

URBAN FISIO ensures that every Physiotherapist is certified, insured and registered with the Colegio Profesional de Fisioterapeutas (HCPC) and meeting the minimum requirement to practice. That means they’ve got a four-year degree programme under their belt, and a minimum of a thousand hours of clinical training. You’re in good hands.

When hiring our physiotherapists we also take into account their human quality, so that the service is as pleasant as possible. Furthermore, at UrbanFisio we are committed to permanent employment as a source of well-being and prosperity for the society. That is why 90% of our physiotherapists are permanent staff.

Satisfaction Guarantee

Customer satisfaction is essential, so we are committed to returning 100% of the amount of your first booking if you are not satisfied or to propose an alternative if we believe that a good healthcare intervention was performed.

You can request the refund within 24 hours after the service, sending an email to info@urbanfisio.com with your request or calling 911 238 934 during customer service hours.

Where and when can I enjoy the Physiotherapy at Home service?

Currently we provide personalized Physiotherapy service at home in the Community of Madrid, central Asturias “Y” and in the metropolitan areas of Barcelona and Valencia. You can check if we can attend you at your home, introducing your zip code in the text box next to the Reservation button.

Our schedule is from 09:00 to 22:00 and from Monday to Sunday so that you can reconcile your health and personal care with your social, family and work life. In addition, in less than 2 hours from the time of booking we will attend you.

You can make your reservation online 24 hours a day or by phone at 911 238 934 from Monday to Saturday during customer service hours.

How can I book?

It’s very simple. You can do it through the website or by phone contacting our customer service.

To book through our website www.urbanfisio.com:

1. On the main page, enter your zip code and click “Book” to find out if UrbanFisio is already in your city.
2. Select the date and time.
3. Select the session duration: 60/75/90/120 minutes.
4. Select the type of service you wish to receive.
5. Select the Physiotherapist you want. You will be able to see the opinions and reviews of other patients. Remember that we will come to your home with a portable massage table in order to provide the service properly.
6. Register as a user or log in with your email and password if you are already registered.
7. Select the form of payment. You can pay in Cash, with Card or with PayPal. The reservation data will appear on the right side of the screen.
8. At the end of the process, a screen will appear with the confirmation of the reservation and an identification number.

What forms of payment are accepted?

You can make the payment of your reservation in the way that is more comfortable for you:
In Cash: paying directly to the Physiotherapist, once he shows up at your home. If you are not going to have the exact amount of the reservation, please inform us in advance so that we can give you the change at the time.
By debit or credit card (Visa, MasterCard, American Express and Maestro): your bank must have previously enabled your card for online payments. After entering your card details, your bank will usually require an additional level of security, and you will need to enter the password received via SMS message or a coordinate if you have a coordinate card.
Through PayPal: you must have an account in this online payment system.

In case of any incident or doubt in the payment process, contact our customer service team at 911 238 934 and we will offer you a solution.

Do you have Physiotherapy packages?

Yes, we have Physiotherapy packages at a discounted price depending on your needs:

– 5-pack of 60-minute physiotherapy sessions.
– 10-pack of 60-minute physiotherapy sessions.
– 10-pack of 90-minute physiotherapy sessions.

Another advantage of the packages, besides its discounted price per session, is its flat rate (same price from Monday to Sunday)

You can sign up for a Physiotherapy package at the following link. You will have to login with your account (user and password) or sign up as a new user. You can pay the package by credit/debit card. The package will be assigned to your user account and the following reservations will be charged against it.

All sessions must be used within 12 months from the date of receipt.

Cancellation or modification of the reservation made with a package is free of charge, as long as you notify us at least 24 hours in advance of the reservation time.

Billing information
The Physiotherapy package is a form of prepayment that we offer customers who wish to save. Its payment does not imply the provision of a health service, so we do not issue an invoice at the time of buying the voucher, but when each of the reservations included in the package has actually been made.

What can a physio do for me?

A physiotherapist is a health professional trained to interpret the tests and the diagnosis of another doctor, to evaluate and establish a physiotherapeutic diagnosis, and to develop a totally personalized treatment adapted to you.

In short, a PT can HELP you prevent, rehabilitate or treat an injury.

I’m pregnant, can I get the treatment?

Congratulations! If you are pregnant you can receive physiotherapy treatment from the fourth month of pregnancy, provided you have the medical consent to be treated. To do this we need you to have a medical report from your gynaecologist, GP or emergency doctor before the session in which the physiotherapy treatment is expressly authorised. In case of any doubt, please contact our customer service team at 911 238 934 and we will inform you.

Home physiotherapy

Make your booking today and we will attend you at your home
at the time you choose. Comfortably, without waiting or travel.

Comfort

3.201.795

Minutes of health
shared with
patients

Flexibility

446.722

Kilometres covered
to bring physiotherapy
closer to people

Trust

4,88 / 5

Average rating
of our team

Find us online all over Spain from 10am to 2pm to help you from home.

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