Terms & Conditions

1.General information about the website www.urbanfisio.com

In compliance with the provisions of Article 10 of Law 34/2002 of 11 July on services of the information society and electronic commerce, the general information on the Website is given below:
Owner: Urban Fisio, S.L.
Registered Address: calle Príncipe de Vergara, 112 – 1º; 28002 Madrid (Spain)
N.I.F.: B-87576070
E-mail: info@urbanfisio.com
Telephone: 91 123 8934
Registration data: Registro Mercantil Madrid, volume 34,825, sheet 20, page M626354

2.General conditions UrbanFisio of use

The following General Conditions of Use (hereinafter “General Conditions”) regulate the access and use, by the User, of the Website www.urbanfisio.com (hereinafter “Website”) through which the company Urban Fisio, S.L. (hereinafter, “UrbanFisio”) provides services to its users.

The platform of UrbanFisio is used by users who seek to contract a service of Physiotherapy at home, (“Clients”) and by the Physiotherapists who provide this service.

The mere use or access to the website expresses the conformity and acceptance by the user of the general conditions of use exposed. The use of the Web site attributes the condition of User (hereinafter, the “User”) and implies the acceptance of all the terms included in these General Conditions.

The User must read these General Conditions carefully when accessing the Site, as the Site and the General Conditions themselves may be subject to change. However, by checking the box for acceptance of these General Conditions, the User declares that he/she has read, understands and comprehends what is set out here, and that he/she has sufficient capacity to contract and act in legal matters.

The owner of the Website reserves the right to make, at any time and without prior notice, any modification or update of its contents and services, of these General Conditions and, in general, of any elements that make up the design and configuration of the Website. The modification of these General Conditions will not affect the goods or promotions that have been acquired prior to said modification.

The user agrees not to use or attempt to use, and will make sure that each party under its control does not use or attempt to use any engine, software, bot, tool, agent or other system or mechanism (including, without limitation, browsers, ‘spiders’, ‘avatars’, or intelligent agents) to navigate or search on UrbanFisio, except for the search engine and search agents that were available on UrbanFisio.

The user agrees to assume total responsibility for the use of UrbanFisio and, consequently, accepts responsibility in accordance with these General Conditions.

2.1. Need for Registration

In general, to access and browse the contents of the Website, no User Registration is required. However, the use of certain services and contents may be conditioned to prior User Registration.

The data entered by the User must be accurate, current and truthful. The registered User will be responsible at all times for the custody of his or her password, assuming as a consequence any damages that may arise from its improper use, as well as the transfer, disclosure or loss of the same.

To this end, access to restricted areas and/or the use of services and content made under the password of a registered User shall be deemed to have been made by that User, who shall be responsible in all cases for such access and use.

2.2. Rules of use of the Website

The User agrees to use the Website and all its content and services in accordance with the law, morality, public order and these General or Specific Conditions. Likewise, he or she undertakes to make appropriate use of the services and/or contents of the Website and not to use them to carry out illegal activities or activities that constitute a crime or prostitution, that infringe the rights of third parties and/or that violate the regulations on intellectual and industrial property, or any other regulations of the applicable legal system.

The User undertakes not to transmit, introduce, disseminate or make available to third parties any type of material or information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that is contrary to the law, morality, public order and these General Conditions.

By way of illustration, and in no case limited or exclusive, the User undertakes to
a)Not to introduce or disseminate in the network data programs (virus and harmful software) that may cause damage to the computer systems of the access provider, its suppliers or third party users of the Internet network.
b)Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising.
c) Not to transmit unsolicited or authorized advertising, advertising material, “junk mail”, “chain letters”, “pyramid structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.
d)Not to introduce or disseminate any false, ambiguous or inaccurate information and content in a manner that misleads the recipients of the information.
e)Not to impersonate other Users by using their registration keys to the different services and/or contents of the Website.
f)Not to spread, transmit or make available to third parties any type of information, element or content that implies a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or to third parties.
g) Not to disseminate, transmit or make available to third parties any type of information, element or content that implies a violation of the secrecy of communications and legislation on personal data.
The User is obliged to maintain UrbanFisio free from any possible claim, fine, penalty or sanction that he/she may be obliged to bear as a consequence of the non-compliance by the User of any of the above mentioned rules of use, reserving, furthermore, UrbanFisio the right to request compensation for damages that may correspond.

2.3. Exclusion of Responsibility

UrbanFisio is not responsible for the contents and information that the users introduce in the website or in other channels that exist, since it does not revise them, nor does it verify the veracity of the same.

2.4. Content and services linked through the Website

The service for accessing the Website includes technical link devices, directories and even search tools that allow the User to access other pages and Internet Portals (hereinafter referred to as “Linked Sites”). UrbanFisio is not responsible for these. In the case that the User considers that there is a Linked Site with illicit or inadequate contents, he may communicate it to UrbanFisio, without this communication entailing the obligation to remove the corresponding link.

In no case, the existence of Linked Sites must presuppose the formalisation of agreements with the people in charge or owners of the same, nor the recommendation, promotion or identification of UrbanFisio with the statements, contents or services provided.

UrbanFisio does not know the contents and services of the Linked Sites and, therefore, it is not responsible for the damages produced by the illegality, quality, lack of updating, unavailability, error and uselessness of the contents and/or services of the Linked Sites nor for any other damage that is not directly attributable to UrbanFisio.

2.5. Intellectual and industrial property

All the contents of the Website, understanding by these, as a mere example, the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound contents, as well as its graphic design and source codes, are the intellectual property of UrbanFisio or third parties, and none of the exploitation rights recognised by the current regulations on intellectual property can be understood to have been ceded to the User.

The brands, commercial names or distinctive signs are the property of UrbanFisio or third parties, without it being understood that access to the Website attributes any right over them.

Over all the contents published freely by the User on the Website, understanding as such videos, photographs and any comment, opinion or description (from now on, “the Contents”), the User grants UrbanFisio a free license of use without any temporal or territorial limitation. On the basis of this licence, UrbanFisio will be able to freely exploit the rights of reproduction, transformation, distribution and public communication of the Contents, only with the aim of being able to provide the services requested by the User.

3. Services of UrbanFisio

These conditions govern the contracting of services carried out through UrbanFisio.

The service provided by UrbanFisio has the purpose of making available to the client the services of a registered physiotherapist, at home, with prior reservation and availability, for physiotherapeutic treatment, and exclusively for health purposes.

UrbanFisio allows the client to find a Physiotherapist verified by other clients.
To this end, UrbanFisio allows the client to evaluate the Physiotherapists after each service.

It is the client’s obligation to notify through email, telephone, chat or the section available for this purpose on the website the correct execution of the service, otherwise, his dissatisfaction with it.

All users undertake to always maintain education and respect among themselves at all times. Clients and Physiotherapists will have the power to decide whether or not they want a service to be carried out.

UrbanFisio may offer discounts on some services in order to attract new users. UrbanFisio reserves the right to withdraw these discounts and promotions without prior notice without causing any damage to clients who have already used them. Unless otherwise indicated, discount codes may only be used once per customer and per address.

Anyone who wishes to cancel or modify the reservation of the physiotherapy service at home may do so through UrbanFisio before it is carried out, subject to the Cancellation and Refund Policy. UrbanFisio will be responsible for notifying the assigned physiotherapist.

The person responsible for providing the service is the Physiotherapist who is covered by a civil liability policy.

4.Return and exchange policy

As it is a service, UrbanFisio cannot change the product for another one. In case of a complaint from the client for not being satisfied with the service, UrbanFisio offers a 100% refund guarantee of the first reservation (see conditions). This refund will be processed by the same method of payment that was used to pay it.

5.Package policy

In case of contracting a physiotherapy packages, please consult the specific conditions of the Package Policy.

6.Nullity and ineffectiveness of the clauses

This is a contract of adhesion, therefore if any clause included in these General Conditions were to be declared totally or partially null or ineffective, such nullity or ineffectiveness would only affect that provision or the part of it that is null or ineffective, with these General Conditions subsisting in all other respects, such provision being considered totally or partially as not included, provided that it does not affect an essential element of the contract.

7.Applicable legislation and competent jurisdiction

Invoices sent by UrbanFisio on behalf of physiotherapists will be exempt from VAT. This exemption is set out in Article 20. One.3 of the Law on Value Added Tax (Law 37/1992, of 28 December)

The parties submit themselves, at their own choice, to the courts and tribunals of the city of Madrid for the resolution of the conflicts, and expressly renouncing any other jurisdiction that might correspond to them.

Version: December/17

Get your appointment with UrbanFisio for the same day, from Monday to Sunday and from 09:00 to 22:00.

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