Private conditions “Physiotherapy packages


Within the campaigns of customer loyalty, Urban Fisio S.L. (hereinafter, “UrbanFisio”) offers its clients the possibility of contracting PHYSIOTHERAPY PACKAGES, so that clients benefit from a reduction in the unit price of each physiotherapy and Pilates session. This campaign is subject to the particular conditions contained in this document (hereinafter, the “Particular Conditions”).
The client’s adherence to the commitments of the PHYSIOTHERAPY PACKAGES will imply the client’s full and unreserved acceptance of these Special Conditions.


PHYSIOTHERAPY PACKAGES entitle the purchaser of the promotion to benefit from the discounts contracted for physiotherapy and Pilates sessions.
The customer will be able to sign up for the PACKAGES by paying the price of the PACKAGE on the platform, with the customer’s acceptance of these Special Conditions. The contract will give the client the right to enjoy, under the disposition of the agenda of the physiotherapist and recommended times, the sessions with the acquired PACKAGE. Changes in reservations or cancellations that have not been made with at least 24 hours notice of the reserved time that is to be cancelled or modified will not be accepted. Thus, the client who cancels or modifies an appointment with less than 24 hours notice of the reserved time, the PACKAGE session will be given as borrowed, the client losing the right to said session and the change of day.
The cancellation or modification of the reservation is free of charge, as long as it is before 24 hours of the booked appointment. Under no circumstances will the client be refunded for any PACKAGE session not enjoyed due to failure to cancel on time.


The rates will be applied according to the prices or promotions that UrbanFisio has at the time of the purchase of said PACKAGE. The purchase of the PACKAGES by the client does not in any case give the right to a refund of the price already paid by the client in the case of renunciation, withdrawal or expiry of the contracted PACKAGE.
Each session redeemed through the use of the PACKAGE will give rise to the total consumption of the session to which the PACKAGE gives right. Under no circumstances will the client have the right to any refund of the total or proportional part of the price of the session, sessions or any other type of compensation, in the event that the client decides to cancel the PACKAGE without enjoying all of the contracted sessions.


By virtue of Law 3/2014, of 27 March, which modifies the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Decree-Law 1/2007, of 16 November, the customer may cancel the purchase of the PACKAGE within fourteen calendar days without having to indicate the reasons. To do so, they can exercise their right of withdrawal by notifying UrbanFisio in writing.
The period for exercising the right of withdrawal begins after signing the purchase of the PACKAGE and the contract conditions. Once the client has voluntarily made effective or exchanged a single session of the PACKAGE, it is no longer possible to withdraw from the contract due to the start of the service.
The consequence of the withdrawal is the obligation to return the sums paid for the PACKAGE and must be fulfilled within 14 days from the date on which UrbanFisio has been informed of the customer’s exercise of the right of withdrawal.


The PACKAGES contracted are subject to the following expiration according to the number of sessions:
– 3-physiotherapy packages: expire after 6 months.
– 5, 10 or more physiotherapy packages: expire after 12 months.
If the sessions are not used within the time established in each purchase, the unused sessions will be lost. Therefore, the client expressly accepts that he/she will not be able to claim anything in this respect and will not have the right to any compensation from UrbanFisio.


UrbanFisio reserves the right to modify the present Special Conditions and will inform the Holder by any means provided by him/her (mail, email, update of the Special Conditions in
UrbanFisio also reserves the right not to send all the holders the totality of the offers, as well as the right to modify or suspend the promotion at any moment without diminishing the rights acquired by the client, in case of contracting the PACKAGE. The present Special Conditions will be applied to all the promotions of PHYSIOTHERAPY PACKAGES. The rest of the promotions may alter all or part of the conditions regulated here, when expressly indicated.


This promotion requires the fulfilment and respect of the general conditions of the promotion and a loyal behaviour of the client with UrbanFisio. Consequently, UrbanFisio reserves the right to suspend the application of the promotion and/or deactivate it definitively, as well as to cancel the associated advantages in the case of abuse by the client or inappropriate behaviour.
UrbanFisio will carry out this suspension or deactivation of the PACKAGE, without the client having the right to any compensation, in the following cases: fraud or attempted fraud, manipulation, falsification, theft and/or robbery, misappropriation or inappropriate use or contrary to good faith, in abuse of rights or fraud by law, and in general, in the case of not respecting the provisions indicated in these Particular Conditions.


The Customer, expressly waiving any other jurisdiction and legislation that may correspond to them, expressly submits to the courts and tribunals of the city of Madrid as well as to the Spanish jurisdiction and its laws, for the resolution of any discrepancies that may arise from the interpretation of these Special Conditions.