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URBAN FISIO puts you in touch with a physiotherapist you can trust. Our service is entirely therapeutic. The physiotherapist will come to your home with a massage table and the needed material for the session. Learn about our new guidelines for the service.

Just after booking – Check the details:

  • Make sure your address is correct, and double check you’ve booked the right treatment.

Before starting the session

  • You will need to wear your own mask during your treatment. If you do not have it, your PT will provide you one the first time.
  • Think about recent allergies or injuries that your physiotherapist needs to know about, and collect any medical report relevant to the session.
  • Prepare a free space of at least 2×2 meters to be able to unfold the massage table and ventilate the room.
  • Prepare the “dirty area” at the entrance to your home where your PT will leave his belongings. Have a pedal trash or bag, a roll of toilet paper and hydroalcoholic gel if possible.
  • We recommend that you have at least two large towels and one small clean. These will be used to cover the massage table and your body.

Upon the arrival of your personal physio

  • Wash your hands thoroughly immediately before and after your treatment.
  • Your PT will arrive on time, so make sure you are at home, in your hotel room or in the office at the time of booking. In the rare case that the physiotherapist arrives late, you will be notified by the customer service team or by the physiotherapist directly.
  • Please show the physiotherapist where you want to receive the treatment so that he can prepare the massage table, and the toilet so that he can wash their hands.
  • Your physiotherapist will ask you a few simple questions to establish a physiotherapy diagnosis and to complete a consultation form so they can tailor the treatment to your needs. Please let him know about any injuries or allergies you may have.

During the session

  • Feel free to communicate with your personal physiotherapist about the treatment and any sensation of pain or dizziness you may have.
  • Do not hesitate to ask the physiotherapist to explain the treatment and the number of sessions he estimates to solve your problem.

After the session

  • The PT will deposit the disposable materials in the wastebasket, and will clean the massage table and wash his hands.
  • After receiving the treatment it is advisable to drink water, not smoke or drink alcoholic beverages for the next two hours. The body needs to eliminate toxins and hydrate. Depending on your body’s response, you may experience discomfort for the next 24-72 hours.
  • Your PT will give you the guidelines to follow for your recovery and will recommend the periodicity of the sessions.
  • Please make the assessment of the session. If you are not completely satisfied with the service, please contact our customer service team.

It’s easy to rebook the same physiotherapist for another day – they can do it for you or you can do it through the website.

The UrbanFisio Code
Physiotherapists and customer safety is our top priority. UrbanFisio’s services are strictly professional. Please treat your practitioner with respect. We have a zero-tolerance policy towards suggestive or inappropriate behaviour.