Additional Information on Data Protection

1. Responsible

Who is responsible for processing your data?

Identity: Urban Fisio, S.L.
Postal address: calle Príncipe de Vergara, 112 – 1º; 28002 Madrid
Phone: 911 238 934
Contact Data Protection Delegate:

2. Purposes

For what purpose do we process your personal data?

In compliance with the provisions of European Regulation 2016/679 General Data Protection, we inform you that, we treat the data you provide for the following purposes:

a. To maintain operational and commercial contacts with the USER regarding services, products and new features, sales, offers or promotions offered, to provide and manage your account as well as to comply with the “Terms of Service” and to make other legal communications, by telephone, email, chat, WhatsApp, mail or any other available means of communication.

b. THE COMPANY treats the personal data of the USER in a confidential way according to the applicable legislation. However, the COMPANY shares the identification data of the USER with the bank to make the corresponding payments by credit card, as well as with the physiotherapist responsible for providing the service in the USER’s home.

c. Manage our services, including reminders, technical notices, updates, security alerts, support messages, among others.

d. Provide the instant messaging service between users to facilitate the transaction and communication between them; by using the contact form or the chat in the user area, you will be using our messaging service. Messages and announcements are reviewed by an automatic process. We do this to prevent fraud or abusive or improper use of our services. If we detect suspicious or illegal activity or behavior, our security team will be able to review the messages sent and received. Similarly, we may access sent and received messages to improve and develop our services.

e. Send you notifications to inform you about our products and services and to send you advertising. You may object to receiving these types of communications at any time by following the links in each email.

f. Prevent abuse and fraud in the use of our services (e.g. fraudulent activities, denial of service attacks, sending spam, among others).

g. Transfer data to public bodies and authorities, provided that they are required to do so in accordance with legal and regulatory provisions.

3. Data retention period

How long will we keep your data?

If you are a professional, your data will be kept for the duration of the contractual and commercial relationship with us, request its deletion, as well as the time necessary to comply with legal obligations.

If you are a client, your data will be kept for the time necessary to provide the service and as long as you do not request its deletion. In any case, we will keep your data for the time necessary to comply with legal obligations.

Regardless of this, we will keep your navigation data for a maximum period of 120 months.

4. Legitimation

What is the legitimacy for the processing of your data?

The legal basis for the processing of your data lies in

The execution of a contract in relation to the purpose indicated in the previous section.
The consent of the user in relation to the purposes indicated in the previous section.
The legitimate interest of the person responsible for the processing for the purpose indicated in order to protect users from abuse and fraud in the use of our services.
The fulfilment of applicable legal obligations for civil liability due to negligence.

5. Recipients

To which recipients will your data be communicated?

Your personal data will be communicated to third parties in the following cases:

Your personal data will be communicated to the professional assisting the service to enable contact with the latter.
Your personal data may also be passed on to the competent authorities in cases where there is a legal obligation to do so.

6. Rights

What are your rights when you provide us with your data and how can you exercise them?

You have the right to obtain confirmation as to whether or not we are processing personal data concerning you.

You also have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Under certain circumstances, you may request that we limit the processing of your data, in which case we will only keep them for the exercise or defense of claims.

Additionally, in certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Likewise, you may exercise your right to the portability of the data, as well as withdraw the consents provided at any time, without this affecting the legality of the processing based on the consent prior to its withdrawal.

If you wish to make use of any of your rights, you can contact us by means of the e-mails indicated above. Remember to provide as much information as possible about your request: Name and surname, email address you use for the account or portal that is the subject of your request.

Finally, we inform you that you can contact the Spanish Data Protection Agency and other competent public bodies for any claim derived from the processing of your personal data.

In relation to the data provided to the professionals you have contacted, they will be destroyed at the end of the processing.

7. Cookie policy

What cookies do we use?

To find out which cookies we use on this website/mobile application, please remember that you can access our Cookie Policy via the following link to the the cookie policy.