Additional Information on Data Protection

1. Responsible

Who is responsible for processing your data?

Identity: Urban Fisio, S.L.
Postal address: Calle San Sotero, 11 – 1º 1ª – Madrid – 28037 (Madrid).
Phone: 911 238 934
Contact Data Protection Delegate:
DPO: Grupo Ático34 S.L.

2. Purposes

For what purpose do we process your personal data?

In compliance with the provisions of the European General Data Protection Regulation 2016/679, we inform you that we process the data you provide for the following purposes:

To maintain operational and commercial contacts with THE USER regarding the services, products and new features, sales, offers or promotions offered, provide and manage your account, as well as comply with the “General Conditions of Service” and carry out other legal communications, by telephone, email, chat, WhatsApp, mail or any other available means of communication.
Treatment and maintenance of your medical history, with respect to health data.
Manage our services, including reminders, technical notices, updates, security alerts, support messages, among others.
To provide instant messaging service between users to facilitate transaction and communication between users; by using the contact form or chat in the user area, you will be using our messaging service. Messages and advertisements are reviewed by an automated process. We do this to prevent fraud or abusive or inappropriate use of our services. If we detect suspicious or illegal activity or behaviour, our security team will be able to review messages sent and received. Similarly, we may access messages sent and received to improve and develop our services.
Send you notifications to inform you of our products and services and to send you advertising provided that you have previously given your consent. You can unsubscribe at any time and stop receiving such communications through the links you will find in each email.

3. Data retention period

How long will we keep your data?

If you are a professional, your data will be kept for the duration of the contractual and commercial relationship with us, request its deletion, as well as the time necessary to comply with legal obligations.

If you are a client, your data will be kept for the time necessary to provide the service and as long as you do not request its deletion. In any case, we will keep your data for the time necessary to comply with legal obligations.

Regardless of this, we will keep your navigation data for a maximum period of 120 months. Your medical records will be kept:
In Catalonia and Cantabria: for 15 years, in accordance with regional regulations.
In the rest of the Autonomous Communities: for 5 years, according to regional regulations.

4. Legitimation

What is the legitimacy for the processing of your data?

The legal basis for the processing of your data lies in

The execution of a contract in relation to the purpose indicated in the previous section.
The consent of the user in relation to the purposes indicated in the previous section.
The legitimate interest of the person responsible for the processing for the purpose indicated in order to protect users from abuse and fraud in the use of our services.
The fulfilment of applicable legal obligations for civil liability due to negligence.

5. Recipients

To which recipients will your data be communicated?

Your personal data will NOT be disclosed to third parties except in the following cases:
Your personal data will be communicated to the professional assisting the service to enable contact with the latter.
Your personal data may also be disclosed to the competent authorities in cases where there is a legal obligation.
Your data may be processed by entities that provide services to us and which are linked to us by means of a data processor contract.

6. Rights

What are your rights when you provide us with your data and how can you exercise them?

You have the right to obtain confirmation as to whether or not we are processing personal data concerning you.
You also have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defence of claims.
Additionally, in certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Likewise, you may exercise your right to data portability, as well as withdraw the consents provided at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
If you wish to exercise any of your rights, you may contact us via the e-mail addresses indicated above.
Finally, we inform you that you can address any claim arising from the processing of your personal data to the Spanish Data Protection Agency and other competent public bodies.
In relation to the data provided to the professionals you have contacted, they will be destroyed at the end of the processing.

7. International data transfers

No data is transferred internationally or processed outside the European Economic Area.

8. Software Intellectual Property

The user must respect third party software made available by Urban Fisio, S.L., even if they are free and/or publicly available.

Urban Fisio, S.L. has the necessary rights of exploitation and intellectual property of the software.

The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for the duration of the same.

For any action that exceeds the fulfilment of the contract, the user will need written authorization from Urban Fisio, S.L., being forbidden the user to access, modify, view the configuration, structure and files of the servers owned by Urban Fisio, S.L., assuming the civil and criminal liability arising from any incident that may occur in the servers and security systems as a direct result of a negligent or malicious action on his part.

9. Intellectual property of hosted content

The use contrary to intellectual property legislation of the services provided by Urban Fisio, S.L. is prohibited, including:
Utilization that is contrary to Spanish laws or that infringes upon the rights of third parties.
The publication or transmission of any content that, in the opinion of Urban Fisio, S.L., is violent, obscene, abusive, illegal, racial, xenophobic, or defamatory.
Cracks, serial numbers of programs, or any other content that violates the intellectual property rights of third parties.
The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
The use of the mail server of the domain and email addresses for sending unwanted mass mailings.
The user is fully responsible for the content of their website, the information transmitted and stored, hypertext links, claims of third parties, and legal actions regarding intellectual property, third-party rights, and the protection of minors.
The user is responsible for compliance with current laws and regulations and rules related to the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use.
The user will indemnify Urban Fisio, S.L. for expenses generated by Urban Fisio, S.L.’s involvement in any lawsuit for which the user is responsible, including fees and legal defense costs, even in the case of a non-final judicial decision.

10. Protection of hosted information

Urban Fisio, S.L. makes backup copies of the contents hosted on its servers, however, is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as said data may have been deleted and/or modified during the period of time that has elapsed since the last backup copy.

The services offered, except for the specific backup services, do not include the replacement of the contents kept in the backup copies made by Urban Fisio, S.L., when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the previous acceptance of the user.

The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to Urban Fisio, S.L.

Commercial communications.

In application of the LSSI. Urban Fisio, S.L. will not send advertising or promotional communications by e-mail or other equivalent electronic communication means that have not been previously requested or expressly authorized by the recipients of these.

In the case of users with whom there is a previous contractual relationship, Urban Fisio, S.L. is authorized to send commercial communications concerning products or services of Urban Fisio, S.L. that are similar to those that were initially contracted with the customer.