The following General Conditions of Use (hereinafter “General Conditions”) regulate the access and use, by the User, of the Website (hereinafter “Website”) through which the company Urban Fisio, S.L. (hereinafter “UrbanFisio”) provides services to its users.

The UrbanFisio platform is used by users seeking to hire a home physiotherapy service (“Clients”) and by physiotherapists who provide such service.

The mere use or access to the website expresses the conformity and acceptance by the user of the General Conditions of use exposed. The use of the Website confers the condition of User (hereinafter, the “User”) and implies acceptance of all the terms included in these General Conditions.

The User must read these General Terms and Conditions carefully when accessing the Website, as the Website and the General Terms and Conditions themselves may undergo modifications. Nevertheless, by ticking the box for acceptance of these General Conditions, the User declares that he/she has read, understands and comprehends what is set out herein, and that he/she has sufficient capacity to contract and act in legal transactions.

The owner of the Website reserves the right to make, at any time and without prior notice, any modification or update of its contents and services, of these General Conditions and, in general, of any elements that make up the design and configuration of the Website.

The modification of these General Conditions shall not affect the goods or promotions that had been acquired prior to said modification.

You agree not to use or attempt to use, and shall cause each party under your control not to use or attempt to use, any engine, software, bot, tool, agent or other system or mechanism (including, without limitation, browsers, ‘spiders’, ‘avatars’, or intelligent agents) to navigate or search UrbanFisio, except for the search engine and search agents that may be available on UrbanFisio.

The user agrees to assume full responsibility for the use of UrbanFisio and, consequently, accepts responsibility in accordance with these General Conditions.


1. Registration requirement

In general, in order to access and browse the contents of the Website, it is not necessary for the User to register. However, the use of certain services and content may be conditional upon the User’s prior Registration.

The data entered by the User must be accurate, current and truthful. The registered User will be responsible at all times for the safekeeping of his/her password, assuming any damages that may arise from its improper use, as well as the transfer, disclosure or loss of the same.

For these purposes, access to restricted areas and/or the use of the services and contents carried out under the password of a registered User shall be deemed to have been carried out by said User, who shall be liable in all cases for said access and use.


2. Rules of use of the Website

The User undertakes to use the Website and all its content and services in accordance with the provisions of the law, morality, public order and these General or specific Conditions. Likewise, the User undertakes to make appropriate use of the services and/or contents of the Website and not to use them to carry out activities that are illicit or constitute a crime or prostitution, that infringe the rights of third parties and/or that infringe the regulations on intellectual and industrial property, or any other applicable legal regulations.

The User undertakes not to transmit, introduce, disseminate or make available to third parties any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions.

By way of example, and in no way limiting or excluding, the User undertakes to:

a) Not to introduce or disseminate on the network data programmes (viruses and harmful software) likely to cause damage to the computer systems of the access provider, its suppliers or third party users of the Internet network.

b) Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes unlawful or unfair advertising.

c) Not to transmit unsolicited or unauthorised advertising, advertising material, “junk mail”, “chain letters”, “pyramid schemes”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.

d) Not to introduce or disseminate any false, ambiguous or inaccurate information and content in such a way as to mislead the recipients of the information.

e) Not to impersonate other Users by using their registration codes for the different services and/or contents of the Website.

f) Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or third parties.

g) Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and personal data legislation.

The User undertakes to indemnify UrbanFisio against any possible claim, fine, penalty or sanction that it may be obliged to bear as a result of the breach by the User of any of the rules of use indicated above, reserving, in addition, UrbanFisio the right to request compensation for damages that may correspond.


3. Disclaimer

UrbanFisio is not responsible for the contents and information that the users introduce in the web or in other existing channels, as it does not check them, nor verify their veracity.


4. Content and services linked through the Website

The service of access to the Website includes technical linking devices, directories and even search tools that allow the User to access other pages and Internet Portals (hereinafter “Linked Sites”). UrbanFisio is not responsible for them. In the event that the User considers that there is a Linked Site with illegal or inappropriate content may notify UrbanFisio, without in any case this communication entails the obligation to remove the corresponding link.

In any case, the existence of Linked Sites should not presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of UrbanFisio with the statements, content or services provided.

UrbanFisio does not know the contents and services of the Linked Sites and, therefore, is not responsible for the damages caused by the unlawfulness, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of the Linked Sites or for any other damage that is not directly attributable to UrbanFisio.


5. Intellectual and industrial property

All contents of the Website, understood as these, by way of example, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as graphic design and source codes, are the intellectual property of UrbanFisio or third parties, without being transferred to the User any of the exploitation rights recognized by current legislation on intellectual property on them.

The trademarks, trade names or logos are owned by UrbanFisio or third parties, without being understood that access to the Website attributes any right over them.

On all the contents freely published by the User on the Website, understood as such videos, photographs and any comment, opinion or description (hereinafter “the Contents”), the User grants UrbanFisio a free license for use without any time or territorial limitation. Based on this license, UrbanFisio may freely exploit the rights of reproduction, transformation, distribution and public communication of the Content, solely for the purpose of providing the services requested by the User.


6. UrbanFisio Services

The present conditions govern the contracting of services through UrbanFisio.

Physiotherapy is a health profession, which provides a service to society. The service provided by UrbanFisio aims to provide the Physiotherapeutic Act carrying out in its entirety the process of physiotherapeutic care of patients in their care, with the highest possible quality.

A Physiotherapy Act is considered to be any service provided by the Physiotherapy Graduate, carried out in the exercise of their profession with freedom of decision and professional autonomy, aimed at citizens, groups and communities.

In the clinical field, the Physiotherapy Act develops the physiotherapeutic care process, which includes:

– the collection of exploratory data and its evaluation,

– the elaboration of the physiotherapeutic diagnosis,

– planning and enactment of the physiotherapeutic treatment,

– its execution by means of manual and instrumental procedures,

– the evaluation of the results achieved,

– the establishment and implementation of the relevant records or, where appropriate, of the clinical history,

– the preparation of reports on the patient’s progress and discharge from physiotherapeutic treatment.

All this, based on the consequences of alterations in the state of health in movement and with the aim of preventing, treating and re-educating such alterations, restoring functional movement in a biopsychosocial environment and in all clinical areas and areas of work.

In the field of social and health care, a Physiotherapy Act is also the expert examination carried out by the physiotherapist at the request of third parties, the planning and implementation of Health Promotion and Health Education programmes in their field of competence, as well as training actions in subjects related to their professional performance.

It is the obligation of the client to notify via email, telephone, chat or section available for this purpose on the website the correct execution of the service, otherwise, their dissatisfaction with it.


All users undertake to maintain politeness and respect for each other at all times. Clients and Physiotherapists will have the faculty to decide if they want a service to be performed or not.

UrbanFisio may offer discounts on some services in order to attract new users. UrbanFisio reserves the right to withdraw such discounts and promotions without prior notice without prejudice to customers who have already used it. Unless otherwise stated, discount codes may be used only once per customer per address.

Anyone wishing to cancel or modify the booking of the home physiotherapy service may do so through UrbanFisio prior to the service subject to the Cancellation and Refund Policy.


7.Return and exchange policy

As it is a service, UrbanFisio cannot change the product for another one. In case of complaint of the client for not being satisfied with the service, UrbanFisio offers a 100% refund guarantee of the first reservation. This refund will be processed by the same payment method that was used to pay for it.


8.Package policy

In case of contracting a physiotherapy packages, please consult the specific conditions of the Package Policy.


9. Invalidity and ineffectiveness of clauses

This is a contract of adhesion, therefore if any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of the same that is null or ineffective, with these General Conditions subsisting in all other respects, with said provision being considered totally or partially as not included, provided that it does not affect an essential element of the contract.


10. Methods of payment

The payment methods accepted in the online shop are:

– Credit or debit card.


11. Data protection

The personal information or data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality.


12. Modifications

THE OWNER reserves the right to make unannounced changes it deems appropriate on the Web, may change, delete or add content and services provided through the same, and the way in which they are presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and use of the Web, is the sole responsibility of users and customers.


13. Legal Actions

THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all the actions, civil and criminal, which may correspond to it in Law.


14. Out-of-court dispute resolution

Furthermore, under the terms of Article 14 of EU Regulation 524/2013 on consumer dispute resolution, a direct link to the online dispute resolution platform is provided:


15. Applicable law and competent jurisdiction

For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will be applicable. The resolution of legal disputes shall be subject to the jurisdiction of the Courts and Tribunals of the domicile of the user or client.